We improve the user experience to help companies attract and retain customers.
Remote and asynchronous-first.
What We Do
We test products to identify sources of friction that may lead to abandonment, increased support volume, negative reviews, or complaints.
Audits are intentionally critical. If the product has problems, we report them. If the product works as expected, we report that too.
Core Audit
A lighter review of the core user experience. Focuses on identifying the most significant sources of friction.
Begins at $1,000.
Comprehensive Audit
An in-depth review of the user experience. Thorough testing to identify both minor and major sources of friction across the product.
Begins at $5,000.
How We Work
FIT
Companies that want an independent test of how users experience their product.
NOT A FIT
Companies that want validation rather than critical feedback.
SCOPE
Specified for each engagement and may include onboarding, product workflows, error and recovery paths, support, copy, account management, accessibility, or offboarding.
DELIVERABLE
Audit Findings
COMMUNICATION MODEL
Engagements are remote and asynchronous-first. Email is the primary communication channel, and calls are available when necessary.
PRODUCT ADVISORY
Some clients want ongoing product feedback after an audit is complete. Product Advisory is available for established clients depending on need.